The #Metoo movement and the increasing number of scandals in tech companies and political organisations, evidently became more urging for employers than ever before. But still, employees who experience discrimination and other inappropriate situations in the workplace rarely address these issues. Research shows that more than half of all cases are never reported due to fear of retaliation or career disadvantage.
Employees do not trust in internal incident-resolving processes and as a result rather leave the company than report what happened.
That’s what Lytt aims to tackle. Lytt is an AI-enabled digital assistant that helps employees to talk about inappropriate experiences at work. It guides users through the process of reporting incidents or concerns, can provide first aid, clarify doubts and even give simple legal advice. After talking to Lytt, the employee is in full control of what happens with the report. Lytt can connect them anonymously to a chat with an internal confidant or even an external expert in the field of the incident.
That enables employees to address difficult topics in a safe and anonymous way, such as cultural issues, unconscious bias, harassment, discrimination or bullying. At the same time, Lytt empowers companies to identify health risks and conflicts early on, reduce personnel costs and prevent financial risk and image damage. Moreover, it provides the employer with a comprehensive KPI dashboard where all cases are anonymously outlined. This helps to create valuable insights on a company’s working climate and gives automated strategic recommendations for improving corporate culture.
To achieve this Lytt harnesses the power of conversational interfaces with deep learning elements – a promising application of AI. Building a smart chatbot with the ability to process natural language allows to provide helpful advice or clarify possible legal steps without revealing the user’s identity.
Below is an overview of the incident management app.
And below is an overview of the resulting consulting.
The digital assistant does not judge or forward a case unless you explicitly ask for it. It is always available and allows access via employer-individual progressive web app to really make sure employees can talk to Lytt with any device and from anywhere, whenever they feel ready for it. Those who experienced an incident are often unsure whether they should bother someone or if their report would even be relevant.
At the present time, Lytt is focused on offering consulting, mediation and workshops for companies in order to effectively counterpart those problems as well. However there is a lot more planned.